FAQ

Below you will find our list of Frequently Asked Questions. If you need additional help, please contact us.

How do I know when my backflow is due to be tested?


Your utilities department will send you a letter stating that you have 30 days to complete the required backflow test. Manatee County and the City of Bradenton send letters annually. Sarasota County and The City of Sarasota send letters biennially, which means every other year.




How do I sign up for the backflow test?


The most efficient way is to use our online form at: caseysbackflow.com/schedule-a-test. You can also call our office and leave a message requesting the backlfow test.




How do I know that I am on the schedule?


Upon scheduling online you will see a confirmation message at the bottom of that page. By leaving a voicemail for the backflow request you are automatically added to our schedule with that being your confirmation.




When will you be out to my property to test?


Typically within a two week window. We will leave the results of the test at your front door and email the invoice to you unless otherwise specified.




What happens if I don't get my backlfow tested?


You then become Non-Comply status with the utilities department. They will send a Final or a Second notice giving you a limited time frame to complete the backflow test-if by that time you still have not completed the test, you run the risk of getting your water shut off by the department.




What are your fees for the backflow test? (anything under 2").


Manatee County annual backflow test fees: Single backflow test=$27.95. Double backflow=$45. Sarasota County, every other year-Residential Single=$45- Double=$65. Corporate backflow test=$65.




What if I receive a Final Notice/Past Due Notice?


Due to utilities time constraints, schedule dates and fees differ from Annual/Biennial notices. Please contact the office for more information and scheduling.




Do I need to be home for the backflow test/repair?


No because the work is done outside.




Why did my backflow fail the test?


Over a period of time the working parts inside of the backflow wear out due to water quality and environmental factors etc. and need to be repaired/replaced to protect the county/city water.




Does an overgrown bush affect my test results?


Yes, if the backflow is not accessible we are required by the utilities dept. to fail it. Once the bushes are trimmed, we will return to certify the backflow.




How do I pay my invoice?


Upon receiving an emailed invoice from us, you will have the option to pay with a credit card using the "View and Pay Now" button. You may also send a check or money order for services rendered.




How does the utility dept. get my backlfow test results?


We forward all of the results to the appropriate department immediately upon testing.





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